Technical Writer

Powering our sustainable future together

Mobility has given us freedom. Opportunity. Growth. It has defined our world. But it has come at a price. To create a sustainable future, we must transition away from fossil fuels; and embracing electric mobility is key to making this happen. That's why, over a decade ago, EVBox was founded to empower the EV revolution.

Today, that revolution is unstoppable. We’ve now entered the new era of mobility: one where electric vehicle has shifted from a niche technology to an agent of change in society. A disruptive force, no longer for the few, but for the many. It's time to take it mainstream.

In this new era, we must lay the foundations of an electric mobility network that's fit for mass electric vehicle adoption. That's why we are leading the charge with a complete ecosystem of fast and superfast charging solutions for forward-thinking businesses and drivers. To build a world where electric mobility is the new normal.

To get there, we need people from all walks of life who share our passion for creating a sustainable future. Join us to empower the global shift to electric mobility with our all-in-one EV fast and superfast charging solutions.

Technical Writer

We are looking for a Technical Writer to join our Customer Care and Solutions team in Bordeaux.

Want to help create a sustainable future of transportation that’s better for everyone? If yes, then take a look at what your role with us will entail.

About EVBox

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With over 500.000 charging points across more than 55 countries worldwide, we help electric drivers get access to charging infrastructure at any point in their journey.

The growth and success of EVBox is driven by the passion and dedication of everyone in the company. EVBox has grown into an international team across multiple offices in Europe and the United States. Today, over 700 driven professionals coming from different walks of life are working for EVBox.

What you'll be doing

As a Technical Writer, you will be responsible for creating and maintaining product documentation for the EVBox products in collaboration with Product, Engineering and Support. We expect you will, together with the teams, efficiently translate our products into clear messaging for various user personas.

Main responsibilities:

• Collaborate with product managers, development teams and after sales support teams to gather all relevant information to write and edit technical and non-technical documentation on the latest developments and concepts

• Coordinate and maintain documentation, providing up to date user guides and manuals for all audiences, including consumers, businesses and partners.

• Content Strategy: Develop content strategies and workflows to ensure documentation is comprehensive and easy to understand.

• Review and Edit: Review and edit content created by other team members to ensure accuracy and consistency.

• Information Architecture: Organize and structure content to enhance readability and accessibility.

• Advise on various systems to optimize our customer experience, including terminology, and tools

• Follow and contribute to team process for reviewing, removing, or adding new documentation

• Compliance Documentation: Ensure all documentation meets industry standards and regulatory requirements.

• Translation Management: Coordinate with translation services to manage the localization of documentation. Ensure that translated materials maintain the same quality and accuracy as the original content.
  

Experience we are looking for:

• Minimum of 5+ years of experience in technical writing, Excellent written communication skills with attention to detail.

• Good English communication skills (additional languages are a plus)

• Ability to understand and explain complex technical concepts related to electrical engineering, hardware, and software.

• Experience and / or familiarity with the following systems: Confluence Server, Jira, Apigee, Microsoft Office, Adobe Acrobat, and content management systems.

• Experience with HTML/CSS/Dita language is a plus (not mandatory)

• Characteristics: self-starter, independent, proactive, interpersonal, autonomous

• Great attention to detail (to quickly analyze and comprehend new or unfamiliar technical systems, software products, processes, and terminology)

• Able to function effectively working with a distributed team, comfortable in building relationships. Strong interpersonal skills to work effectively with cross-functional teams.

• Open to feedback to continuously learn and develop further both personally and professionally

• Knowledge of industry standards and regulatory requirements for charging stations.

• Experience in managing translation projects and working with translation services.

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.