L3 DC Support Manager

L3 DC Support Manager

Department: Technology

Powering our sustainable future, together

Mobility has given us freedom. Opportunity. Growth. It has defined our world. But it has come at a price. To create a sustainable future, we must transition away from fossil fuels; and embracing electric mobility is key to making this happen. That's why, over a decade ago, EVBox was founded to empower the EV revolution.

Today, that revolution is unstoppable. We’ve now entered the new era of mobility: one where electric vehicle has shifted from a niche technology to an agent of change in society. A disruptive force, no longer for the few, but for the many. It's time to take it mainstream.

In this new era, we must lay the foundations of an electric mobility network that's fit for mass electric vehicle adoption. That's why we are leading the charge with a complete ecosystem of solutions for forward-thinking businesses and drivers. To build a world where electric mobility is the new normal.

To get there, we need people from all walks of life who share our passion for creating a sustainable future. Join us to empower the global shift to electric mobility with our all-in-one EV charging solutions.

About the team

The Customer service team is responsible for supporting and resolving complex issues raised by our Partners and installation Partners.

About the role

As part of the DC Technology team, your mission will be to provide internal/external assistance on DC charging stations and contribute to customer satisfaction by improving service quality.

Under the responsibility of the CTO, you will be responsible for:

• Perform in-depth remote analysis of the charging stations (analysis of downloaded logs or direct connection to the charging station)
• Electronic conception: Schematic & PCB design, prototype testing & validation, continuous improvement.
• Hardware investigation about components failure, troubleshooting and analysis of quality issue.
• Provide / offer technical support to your level 2+ colleagues
• If necessary, go to the customer's site and take charge the resolution of the technical problem
• Write a detailed report for each of your interventions (analysis or field intervention)
• Contribute to the phases (validation on pilot site, then deployment) of software and hardware evolutions on products
• Participate in the development of our database / troubleshooting in order to share experience within the support team
• Based on your experience in the industry, detect any possible improvement on the products
• Train your level 2+ colleagues on new products
• Advise/guide the L2+ contact person in a caring manner and determine whether the client case requires L3 support or should remain L2+

About you

Professional Experience

• A 2 to 5 years of higher education with a specialization in electricity, power electronics or electromechanical engineering
• Minimum 5 years (with 5 years of higher education) or 10 years (with 2 years of higher education) of field experience and customer relations as a Support Engineer
• Ideally previous experience in the automotive or energy industry
• The ability to travel frequently around the world (on average 20% of the time)
• A good knowledge of electronic principles (formulas, components, reading of electronic schematics)
• A good understanding of TCP/IP communications (modem, router, network card, mobile/ethernet network)
• Knowledge in electricity (electrical risks, orders of magnitude, measuring tools...)
• Very good oral and written communication in English (French will be great as well)
• Knowledge of communication standards/protocols
• Computer language skills (log analysis, script)
• Basic knowledge of mechanics and hydraulics (chassis, sealing, air conditioning)
• In-depth knowledge of the Electric Vehicle sector or a willingness to acquire it
  

Skills required

• Rigor
• Perseverance and results-oriented culture.
• Capacity for analysis and synthesis
• Stress Management
• Willingness to progress/questioning
• Sense of communication/pedagogy
• Autonomy
• Team spirit

Why Join EVBox?

At EVBox, you’ll have the chance to actively contribute to the energy transition while working in a cutting-edge tech sector. By joining our team, you’ll experience a people-focused environment that values innovation and technological development. We encourage and support cross-functional collaboration across all teams.

You’ll also get to visit our R&D center and facilities in Léognan, meet our technical teams and our CEO, Eric Stempin, and take part in real projects alongside passionate experts. Whether you're a recent graduate or an experienced professional, EVBox offers growth opportunities and high-impact projects at the heart of the future of mobility.

At EVBox, we are committed to a non-discriminatory approach, providing equal opportunity for employment and advancement in all our teams and programs. We believe in an equitable, diverse, and inclusive workplace where all employees, no matter their gender, race, ethnicity, religion, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We respect and value diverse life experiences, heritages and ensure that all voices are heard. Where possible, we provide accommodation for people with disabilities to support your participation in all aspects of the recruitment process.

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read about how EVBox processes your personal data here.