Learn more about EVBox's future as we winddown.
You can place orders for AC stations until December 15, 2024. After this date, new orders will not be accepted.
Yes, all orders that have already been approved will be delivered by December 31, 2024.
No, EVBox will not continue manufacturing new spare parts. However, purchasing spare parts on the market will depend on demand.
Yes, EVBox will purchase spare parts after 2024 if customer demand exists. However, delivery service levels may be lower than current standards.
EVBox will support Electronic Data Interchange (EDI) until the end of June 2025.
Yes, DC orders will continue and will be fulfilled by EVTronic.
EVBox will provide support for L1, L2, and L3 stations until December 31, 2027.
Yes, warranty support will remain available until the end of 2027.
No, after 2024, EVBox will no longer sell or replace stations that are out of warranty.
Yes, spare parts for out-of-warranty stations will be available for purchase.
EVBox will provide both in-warranty and out-of-warranty services. Out-of-warranty services will be invoiced. Customers may also choose alternative FSPs.
Yes, customers can purchase spare parts to replenish their inventory.
Yes, stations under warranty can still be replaced if issues arise.
Customers can contact EVBox via existing phone, chat, and email channels, as well as through the EVBox support website.
No, it is no longer possible to add extended warranty options to AC station orders.
Yes, customers in North America can continue receiving support via email.
Yes, all commitments under the 4G Upgrade Campaign will be honored as planned.
No, there will be no additional feature development for AC hardware or firmware.
Only critical firmware updates related to safety and security will be released.
Yes, the installation app will remain available until the end of 2027.
Yes, the Connect app will remain available until the end of 2027.
EVBox guarantees SIM card connectivity until the end of 2027. We are currently exploring solutions for connectivity post-2027, but we cannot confirm whether it will remain free of charge.
Customers can deactivate their stations independently in EVBox Everon if they have a subscription-based account. EVBox will soon release detailed instructions on this process. If further assistance is required, support will remain available through the EVBox support website.
Yes, EVBox Everon will continue invoicing and processing payouts for subscriptions. If any changes occur in the future, customers will be notified in advance.
Customers can reach out to EVBox support via the EVBox support website
Yes, customers can download their historical charging session information from Everon before migrating a station to another software backend.
Currently, EVBox does not have a partnership agreement with another backend provider. Customers must independently negotiate terms with their chosen provider.
Yes, EVBox Expert Access will remain available until further notice.
Customers should continue using the partner portal or their current means of contacting EVBox DC. If any changes occur, EVBox will notify customers and provide updated guidance.
The EVBox DC brand will be managed by EVTronic. In the short term, it will be referred to as EVBox Bordeaux. In the future, it will retain the EVBox brand.
EVBox will maintain the current ISO certification until December 1, 2025. After this date, the organization will no longer seek re-certification.
EVBox will remain certified for EICHRECHT until December 1, 2025. After this date, the organization will no longer seek re-certification.
EVBox will maintain UL certification until March 30, 2025. After this date, the organization will no longer seek re-certification.