Support tailored to your needs.
Warranty and Care Plans
EVBox supports you throughout the entire lifecycle of your charging stations.
The performance of your charging stations deserves long-term support.
Care Plans Overview
Extended Care Plan
● SLA Defined for Service Delivery and Support
● Hardware Parts
● On-site service
Learn moreComplete Care Plan
● Hardware Parts
● SLA Defined for Service Delivery and Support
● On-site service
● Preventive Maintenance
Learn moreEssential protection from day one
Warranty
Every EVBox charging station comes with a 2-year warranty covering hardware and labor. This coverage provides the first level of protection for your equipment. In the event of a malfunction, it ensures that you receive service in accordance with the applicable warranty terms. What’s included:
- 2-Year Warranty
- Coverage of parts and labor
- Remote Technical Support
- Technical support and parts delivery on a best-effort basis
The parts you need, with defined lead times
Essential Care Plan
The Essential Care Plan gives you greater visibility into the maintenance of your equipment. In addition to coverage for hardware parts, you benefit from defined service commitments for remote technical support and parts delivery. This plan is designed for operators who want to retain control over their on-site service calls while still benefiting from EVBox technical support. What’s included:
- Choose your coverage term: 2, 3, or 5 years
- Hardware Parts Support
- Remote technical support covered by a service level agreement (SLA)
- Parts Delivery with Guaranteed Lead Time (SLA)
Enhanced coverage with on-site support
Extended Care Plan
To reduce the burdens associated with maintaining your terminals, the Extended Care Plan goes a step further by including on-site service calls. You’ll benefit from technical support covering the various stages of corrective maintenance: remote problem identification, provision of necessary parts, and on-site service. With remote technical support and guaranteed turnaround times for parts delivery and on-site service, this plan provides a defined service framework for organizing maintenance operations. What’s included:
- Choose your coverage term: 2, 3, or 5 years
- Hardware Parts Support
- Remote technical support covered by a service level agreement (SLA)
- Parts Delivery with Guaranteed Lead Time (SLA)
- On-site service with guaranteed response time (SLA)
Comprehensive support for sustainable performance
Complete Care Plan
The Complete Care Plan is our highest level of service. It combines all the benefits of the Extended Care Plan with an annual preventive maintenance service. By combining technical support, parts coverage, on-site service calls, and annual preventive maintenance, it enables you to take a more proactive approach to maintenance. This approach integrates maintenance into a process of regular equipment monitoring, going beyond mere corrective actions. By combining parts coverage, remote technical support, on-site service, and preventive maintenance, this plan aims to preserve the performance of your facilities, reduce the risk of unplanned downtime, and help you control your operating costs. What’s included:
- Choose your coverage term: 2, 3, or 5 years
- Hardware Parts Support
- Remote technical support covered by a service level agreement (SLA)
- Parts Delivery with Guaranteed Lead Time (SLA)
- On-site service with guaranteed response time (SLA)
- Annual Preventive Maintenance
Why choose an EVBox Care Plan?
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Peace of mind
Coverage tailored to your business, with clearly defined service commitments.
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Certified Expertise
EVBox’s technical expertise to support the maintenance of your equipment.
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Cost Control
Greater transparency into the services covered to optimize total cost of ownership (TCO).
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Performance Over Time
Support designed to ensure the reliability and continuity of your charging operations.
Let’s work together to find the Care Plan that’s right for your business
Would you like to learn about the coverage options for your EVBox charging stations? Our teams are here to help you choose the solution that best fits your needs.
Contact Our Team